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Get money on the card without written applications and providing documents.


In accordance with the legislation of Ukraine, refunds for tickets to spectacular events are made by the organizer and only in case of cancellation of the event.

Concert.ua makes a refund if the organizer has provided the appropriate authorization, as well as the required amount of funds.


For most of the events that did not take place during the martial law, the organizers provided us with funds and permission to refund the funds in the personal account, the option to refund the funds is now available. You can check the availability of the return in your personal account. If the tickets are not displayed in your personal account, write to our care service.

Our team continues to resolve conflicts between organizers and spectators regarding returns every day. Currently, not all organizers have the opportunity to return funds in full. If the organizer has not provided the funds and permission to refund the funds, it will not be possible to submit an application in the personal account. If the organizer has given permission and funds for a refund for the event, you can submit an application. For some events, the organizers now provide a refund of 70% of the ticket price or a refund with a Concert.ua certificate.

Also, we have an opportunity to transfer funds to support the Tilu Fund. As soon as we agree and decide on the return for the event, we will inform you about the available option.

If you are not satisfied with the available option for the event, you can wait for the end of martial law and get a full refund of the ticket price. Unfortunately, force majeure allows the organizer to return funds after the end of martial law, and we do not have the right to independently make decisions on financial issues in the appeals of the audience.

You always have the opportunity to write to our support service and we will provide relevant information for today upon return. If you want to send a personal request to the organizer, you can find his contacts on the event page or contact us with a request to provide them.


If the organizer has given permission and the appropriate amount of money, the client applies to Сoncert.ua with a request through a personal account using the link .

In your personal account you need:
  • In the "My tickets" section, select the order that needs to be canceled;
  • In the upper right corner, click on the three dots and select "Return tickets".

A personal account is created automatically, authorization takes place at the e-mail address that was specified when placing the order. If you forgot your password, use the "Forgot your password?" form.

If the order was paid by card on the website, the funds are returned to it automatically. The system can also request card verification - we will inform you about this by sending an additional letter to your e-mail after confirmation.

Funds for the order, which are paid in cash at the ticket office or courier, are also returned to the client's card account - follow the instructions in the personal account.


  1. The fee for Concert.ua services and the cost of additional services will not be refunded.
  2. Refunds are made exclusively in non-cash form to a card account up to 10 days from the moment of cancellation of the order by us (if the organizer has provided the appropriate authorization, as well as the required amount of funds).
  3. Partial return of tickets from the order is not carried out.
  4. Only the buyer whose data is specified in the order can apply for a refund.
  5. Refunds are made only to a Ukrainian bank card.