Exchange and return

The definitions, abbreviations used in this document are identical to the definitions given in the Public Offer located on the Internet at https://www.concert.ua/ru/offer (hereinafter - the Offer)

Before buying a ticket, please read the rules for canceling the purchase and returning the paid cash for purchased on the site сoncert.ua Ticket.

This provision is developed taking into account the requirements of the Instruction on conducting ticket business in theater and entertainment enterprises and cultural and educational institutions, approved by the order of the Ministry of Culture and Arts of Ukraine dated 07.07.1999 No. 452 (Internet link http://zakon3.rada.gov.ua/ laws / show / z0911-15 ), (further - Instruction).

In accordance with Section X of the Instruction, refunds for purchased tickets are only organized by the event organizers in case of cancellation, transfer or modification of the Event. There are no other conditions for the refund of paid funds for the purchased ticket.

The customer who purchased the ticket and made all necessary payments may apply to the concert.ua requesting the return of the ticket purchased by him and receive the money paid for it, in the case of:

1. Cancellation of the Event;
2. Change of essential conditions of the West (time, date or place of the Event)

In case of one of these reasons, the Client addresses to soncert.ua with an appeal to [email protected] and provides a copy of the document confirming his identity.

This request must contain the person's name, which is called its individual tax number, the name of the Event, the number of tickets and their bar code, the nominal cost of tickets, the number of the bank card and the name of the owner of the card (the card will be recalculated) date), signature and is taken with concert.ua only if the Client complies with the conditions specified in imog to such appeal. Only the buyer whose data is indicated in the order can contact the return of the funds. Partial return of tickets from the order is not carried out.

An appeal sent by the Client on the basis of clause 2 of this provision shall be taken with concert.ua only if such appeal is possible not less than 24 hours prior to the beginning of the event.

Return of funds to the Client for the purchase of the Ticket in case of occurrence of the circumstances stipulated in Clause 1.2 of this provision, is performed by concert.ua only if the Organizer has given the relevant permission to the concert.ua, and also provided the necessary amount of funds.

Regardless of the grounds for appeal, the return of the Service fee and the cost of additional services, soncert.ua is not made, as well as the non-refundable value of the Ticket delivery if the delivery service was additionally ordered by the customer.

Return of funds to Clients is carried out exclusively in non-cash form.


The application template is here