Exchange and return

The definitions, abbreviations used in this document are identical to the definitions given in the Public Offer located on the Internet at https://www.concert.ua/ru/offer (hereinafter - the Offer)

Before buying a ticket, please read the rules for canceling the purchase and returning the paid cash for purchased on the site сoncert.ua Ticket.

This provision is developed taking into account the requirements of the Instruction on conducting ticket business in theater and entertainment enterprises and cultural and educational institutions, approved by the order of the Ministry of Culture and Arts of Ukraine dated 07.07.1999 No. 452 (Internet link http://zakon3.rada.gov.ua/ laws / show / z0911-15 ), (further - Instruction).

In accordance with Section X of the Instruction, refunds for purchased tickets are only organized by the event organizers in case of cancellation, transfer or modification of the Event. There are no other conditions for the refund of paid funds for the purchased ticket.

The customer who purchased the ticket and made all necessary payments may apply to the concert.ua requesting the return of the ticket purchased by him and receive the money paid for it, in the case of:

1. Cancellation of the West;
2. Change of essential conditions of the West (time, date or place of the West)
3. Change of personal plans of the Client;

In case of one of these reasons, the Client applies to the soniccert.ua with the request (at the following link: https://concert.ua/en/page/refund ) and provides a copy of the document confirming his identity.

This request must contain the person's name (PIB), which is called its individual tax number, the name of the West, the number of tickets and their bar code, the nominal cost of tickets, the number of the bank card and the name of the owner of the card (the card will be recalculated) date), signature {if the Client refers to soncert.ua on the basis of the reasons provided for in clause 3 of this provision - in the said application, he further specifies the reasons for such an appeal}, and is taken with concert.ua only if the Client complies with the conditions specified in imog to such appeal. Only the buyer whose data is indicated in the order can contact the return of the funds. Partial return of tickets from the order is not carried out.

An appeal sent by the Client on the basis of clause 2 of this provision shall be taken with concert.ua only if such appeal is possible not less than 24 hours prior to the beginning of the event.

An appeal sent by the Client on the basis of clause 3 of this provision shall be accepted by the concert.ua only if such appeal was received not less than 48 hours prior to the beginning of the event, to which the Client purchased the ticket. In this case, the decision on satisfaction and / or refusal to return the funds to the Client for the purchased by him Ticket is accepted by the Event Organizer.

The return of funds to the Client for the purchase of the Ticket in the event of the circumstances set forth in Clause 1.2 of this provision is performed by concert.ru only if the Organizer has given the relevant permission to the concert.ua. And also provided the last necessary amount of funds.

Regardless of the grounds for appeal, the return of the Service fee and the cost of additional services, soncert.ua is not made, as well as the non-refundable value of the Ticket delivery if the delivery service was additionally ordered by the customer.

Return of funds to Clients is carried out exclusively in non-cash form.

Note:

- service сoncert.ua. on returning to the Client the funds for the purchased ticket on the basis of Clause 3 is payable - 10% of the Nominal value of the ticket, this means that the Client will receive 90% of the Nominal value of the purchased Ticket


The application template is here