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Questions and answers

1. How to buy a ticket?

Place an order and pay on the website or at the ticket office in your city.

2. How to pay for a ticket?

1. On the site by card of any bank
2. On the site through Apple Pay, G-Pay, Masterpass
3. By cash or card at ticket offices

3. What to do and where to run if the ticket did not received by e-mail?

First, check your Spam folder (sometimes the tickets get lost there).
Check your Profile at Concert.ua (authorization by e-mail, which was applied when ordering).
Make sure that the payment was successful (contact your bank if you paid with a VISA / MasterCard), and then send a request via the contact form .

Due to the pandemic, our managers are working from Monday to Friday from 10:00 to 19:00.

4. How to return the ticket?

See the terms in the "Refund" section.

5. My name is not on the ticket. Can I use it?

Yes, at the entrance unique barcode of the ticket to be scanned. The name on it does not matter (only occasionally the ticket can be registered, as you will be notified when ordering). Therefore, you can easily buy tickets for your friends and family.

6. What to do if the ticket is lost or destroyed?

To renew a ticket, fill out the form in the "Contacts" section, indicating in the topic "Втрата квитка". Enter the phone number that was registered when purchasing the ticket. Describe the situation, as well as all the details of the order that you have (order number, method of ordering and payment, place of purchase, etc.). Also add a passport photo for additional identification. After checking the request, the manager will decide to renew the ticket if he receives enough evidence that you are the buyer of the ticket.

7. Is it possible to check the authenticity of a ticket that I did not buy at Concert.ua?

No. Сoncert.ua is not responsible for tickets purchased on the secondary market. Even if the ticket is present in our system, it does not guarantee admission to the event.

8. What is Service Fee?

This is a fee for order processing, service and our work.